International Support Officer
Australia and New Zealand Banking Group Limited
Philippines
4d ago

Description

  • Opportunity to provide excellent customer service within institutional operations
  • Hone your customer service skills and build a rewarding career in one of Australia’s biggest banks
  • Reports to the Manager for International Support Centre
  • About The Role

    Role Location : 12F Solaris One Bldg., Dela Rosa St., Makati City

    Role Type : Permanent

    Shift Schedule : AU (6 : 00am 3 : 00pm) and NZ (3 : 30am 12 : 30pm)

    The will contribute to the achievement of ANZ’s customer service delivery in Institutional. As Support you will :

  • Provide excellent customer service and ensure adherence with ANZ Institutional processes and standards.
  • Continually improve processes and develop on-going training strategy to enhance performance.
  • Ensure productivity and adherence to schedule and availability for customers.
  • About You

    To grow and be successful in this role, you will ideally bring the following :

  • Minimum of 12 months experience in a customer contact centre servicing institutional customers.
  • Strong customer service skills.
  • Attention to detail and strong negotiation and conflict management skills.
  • About ANZ

    At ANZ, everything we do boils down to why’ our purpose to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers.

    We'll give you every opportunity to develop your career.

    We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

    A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

    ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.

    Our recruitment decisions are based on the key needs inherent requirements of each role, and candidates are selected based on their unique strengths and characteristics.

    We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

    To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number Taleo Job Code PHI005235 .

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