Customer Service Specialit 1- Ortigas
Schneider Electric
National Capital Region, PH
5d ago

Track and work with Customer Orders within Business System and react as necessary

Responsible for Order management, Order Entry and Expedites

Provides customer inbound, outbound phone support and marketing initiatives through phone and email

Follows team’s defined process and procedures and company policies

Ensures that required information is logged into central information system pertaining to customer information and request

Provides accurate solution / assistance to customers on a timely manner

Ensures completeness of required parameters for order entry.

Reply to customers asking for their order status and expedite

Regularly updates self on product and process developments

Escalate out of his boundary issues to team lead

Provide and generate individual and team reports

Reports to team leader and to manager of the things possible areas for improvement

Ensures that orders are entered accurately

Clarify or verify order details to customers or field sales engineers

Follows the order entry process set

Anticipates and foresees order entry requirements of customers based on purchase order details

Adheres to Service Level Agreement set by the department, if not exceeds

Accurately create or generate the needed quotation

Provide accurate pricing details

Provide accurate catalog number and accessory details

Provide necessary notes for exemptions or conditions

Read and understand specification documents or one line drawings provided by the customer

Provide complete submittal proposal to customer

Ensures that correct drawings will be provided to the customer

Coordinate closely with Field Sales Engineers regarding order or job updates

Monitor orders entered in the system

Coordinate with the planner to make sure the order is scheduled based on the requested ship date

Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request

Submits reports like quote logs, expedite report, and 3A holds etc as per District office request

Education : Engineering Graduate

Job Related Experience : Order Entry exposure

BPO work experience

Customer Service, Order Management

Specific Knowledge / Ability :

Organizational skills required for carrying out his / her daily duties particularly in terms of time and priorities.

Close attention to detail, follow-up, extreme sense of urgency and perseverance.

Knowledge of computer systems and experience in data entry

Excellent written and oral communication capabilities using US English

Has great knowledge of the Order Management and Expedites System.

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