Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.
TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.
These services are delivered from our centers in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland. The TSS Associate is responsible for completing assigned HR functional transaction or work activities of Recruitment in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.
Essential Functions of the Job : ØAttends to HR functional inquiries / requests / transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and proceduresØEnsures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed;
escalates issues as neededØEnsures all new process updates are incorporated while processing transactionsØResponds to customer needs and inquiries, exercises good judgment in applying concepts and guidelinesØFollows through on commitments and takes responsibility for results;
effectively prioritizes assignments; identifies and reports barriers and issues to SupervisorØResponds to emails and enquires in a timely mannerØPrepares and contributes to reporting as directedØActively participates and completes the performance management and development plan activitiesØIdentifies potential areas for process improvements and makes recommendations to SupervisorØAssists with GDS initiatives and other projects as assignedØEnsures GDS organizational policies and processes are followed Knowledge and Skills Requirements : ØGood communication, interpersonal skills and customer orientation;
works effectively with othersØCommand of spoken and written English ØDisplays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the jobØGood organization, analytical and problem solving skills;
able to exercise judgment in day to day work activitiesØTakes initiative and follows through as appropriate; attentive to details;
efficiently processes high volume of transactionsØFlexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirementsØGood keyboarding and data entry skillsØWorking knowledge of firm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint;
experience with HR specific technology a plus Other Requirements : ØFlexibility in working hours to accommodate multiple time zones as needed.
ØMay need to work extra hours in case of special customer requirements Education : ØBachelors degree or above from a commercial, business or HR related discipline.
Experience : Ø0 - 2+ years work experience preferred including prior Shared Services / BPO and / or HR Operations experience