Capability Building Supervisor - Ice Cream Academy (Selecta)
7d ago

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1. Capability Building Assessment and Planning

  • Develop and conduct Training Needs Assessment
  • Develop and prepare Training programs and interventions to unlock skills and improve performance
  • Oversee the creation training manuals, online learning modules and other educational materials
  • Assist the head of IC Academy in identifying gaps by way of on-field intervention reports
  • Co-Plan with the CD Managers the training agenda
  • 2. Embed the Training Programs

  • Administer and Facilitate classroom training sessions to direct and 3PA
  • Take on the role of the lead trainor for all training sessions in the objective of being able to teach new or update concepts, processes and systems
  • Co-Develop set of training KPIs and monitoring for direct and 3PA to be useas a measure of the impact of training from Pre-
  • training (TNA), Embed (actual training), Post-training (evaluation)

    3. Follow-Through

  • Establish rigorous monitoring and evaluation of training KPIs
  • Maintain a training inventory database for direct and 3PA
  • Engage CD Leaders and front liners as to the progress or opportunities arising from field implementation and practice
  • Develop a full package approach (progression by role) for all positions
  • 4. Sustainability of the Training and Development

  • Establish sustainability of concepts, principles and practices learned by CD and 3PA
  • Lead in facilitating the sharing of wins, best practice, improvements & learning by creating a learning platform
  • Teach Managers new ways to resolve performance issues using training intervention tools
  • Evaluate effectiveness of the training programs, review course evaluation and recommend course revisions / updates
  • Apply
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