Credit and Collections Level 2
Accenture
Manila, Philippines
8d ago

Job description

Responsible for work activities related to the collection and recovery of customer receivables and debt. Responsible for ensuring that cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information

  • Contact by phone with debtors to make payment arrangements / establish payment dates and resolve issues and disputes
  • Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested / required
  • Meet collection targets, and ensure agreed Service Levels are met or exceeded
  • Escalate issues in accordance with escalation policy; collect, progress and escalate high quality dispute information as required
  • Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client
  • Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
  • Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements
  • Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution
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