Technical Support Representative
The Results Companies
Lapu-Lapu City, Cebu
9d ago

Position Overview

The Results Associate manages Results Clients customers’ phone / web / mail queries promptly and efficiently, and in accordance with company Policy and procedures.

The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer.

Duties and Responsibilities

  • Uses numerous computer workstation applications to supply live responses to customers’ needs
  • Documents customer calls in the database system
  • Assists customers with functionality and basic troubleshooting of product or account issues
  • Assists in resolving serious complaints and escalated calls
  • Maintains at a minimum, target levels of performance
  • Maintains up to date level of product knowledge
  • Multi Tasks : Listen, input data, proves solutions, navigates through various screens while applying customer satisfaction techniques
  • Qualifications

  • Must be proficient on computers. Ability to type 25 VMP or more
  • Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax
  • Articulate speech, clear and well modulated speaking voice
  • Superb listening, probing, negotiation and de-escalation skills needed
  • Must have excellent analytical and troubleshooting expertise
  • Must be able to accommodate a flexible schedule, as needed
  • Customer service or support service experience
  • Proficient on computers
  • Strong data entry skills
  • Excellent customer service skills
  • Excellent organizational skills
  • Ability to work in a team environment
  • Apply
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