Technical Application Specialist
Abbott
Taguig City, Philippines
14d ago

JOB DESCRIPTION :

To train and support laboratory professionals in hospitals, reference labs, blood banks, clinics, physician offices on diagnostic instruments and reagents sold by Abbott Diagnostics Division.

Key Areas of Accountability :

  • Deliver Customer Operator training in Abbott facilities or on-site
  • Perform new instrument and assay implementations through to Test Of Record
  • On-site assay investigation, troubleshooting and operator training and coaching
  • KEY PERFORMANCE METRICS

  • Service Level Achievement
  • 100% renewal rate of profitable business
  • Customer Retention Rate
  • Net Promoter Score
  • Telephone resolution rates
  • Knowledge & Experience :

  • Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
  • Proven track record in a Diagnostic laboratory or similar position, supported by management and customer references preferred or Graduate entry program.
  • Successful engagement with customers, specifically lab staff.
  • Technical Assay and system expert for product line responsibility
  • Highly developed communication skills and ability to demonstrate empathy and engagement with customers
  • Ability to identify and drive resolution of issues
  • Strong experience in use of analytical tools and software
  • Competencies required : Communication

    Communication

    Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

    Customer Focus

    Developing and sustaining productive customer relationships; making customers and their needs a primary focus of one’s actions.

    Persuasiveness / Sales Ability

    Using appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele.

    Planning and Organizing

  • Establishing a course of action for self and others to ensure that work is completed efficiently. Identifying more critical activities and assignments, and adjusts priorities when appropriate;
  • allocating time and resources to complete tasks and projects.

    Technical / Professional Knowledge and Skills

    Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in area of expertise.

    Problem Analysis

    Gathering and analyzing information correctly. Consistently make sound decisions based on accurate data.

    Motivation

    Consistently displaying energy and enthusiasm due to personal desire to do well.

    Tolerance for Stress

    Always able to maintain effective performance under pressure and / or opposition to ideas.

    Minimum Qualification :

    A degree holder in Biomedical Sciences / Bachelor of Science / Medical Laboratory Technology.

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