Helpdesk Analyst, Associate
SolarWinds Worldwide
Fort Bonifacio, Taguig, Philippines
25d ago

Responsibilities

Respond to end user support requests and close within service level targets, supports remote users via Chat, Voice or Email

Resolve and close tickets assigned to you

Remote into PC’s as necessary

Perform installation, configuration and upgrade task to desktop, laptops, peripherals and related software.

Perform basic account administration

Positive, service driven attitude

Other duties as assigned.

Qualifications

General knowledge of PC maintenance and applications.

Strong ability to troubleshoot PC networking related problems

Strong customer service skills

Can operate independently or with minimal daily supervision, acts with a sense of urgency.

Attention to detail Strong multi-tasking capabilities

Communication : Strong English communication and interpersonal skills.

Education / Experience : Higher Qualifications in Computing / networking or related subject (or qualified by experience)

Strong work experience in a similar technical role, or technical support role highly desirable

Willing to work APAC shift (6 : 00 AM to 3 : 00 PM)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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