Support client sales organization on quote preparation and opportunity entry
Support client sales organization on billing or contract issues, customer issues, and general customer inquiries
Escalate and follow-up on support and service inquiries as necessary
Process various orders and contract requests including add-ons, license expansions, renewals, trials, and conversions as well as other routine contract transactions (such as Mergers and Acquisitions, non-
disclosures, and other routine changes to customer agreements)
Update customer database and ensure accuracy of information
Prepare customer activity & performance reports and create spreadsheets for various support-related statistics for internal use as well as for external use by clients as needed
Submit client downgrade, cancellation and reinstatement requests to ACC team
Process and track client name and address changes through Contracts & Billing Group
Coordinate with the billing team on invoice changes and corrections; as well as e-billing requests
Process and track client primary contact change requests
Bachelor’s degree in Business, Finance, or related
1 2 years customer service experience in a technology related environment; experience with ERP a plus
Strong organizational skills with attention to detail and accuracy
Excellent customer service skills and interpersonal, verbal and written communication skills
Familiarity managing database information; experience with SalesFrorce.com and Microsoft Office a plus
Deltek is a unique provider of enterprise software and information solutions. We are an innovative, fast-growing market leader that offers massive brand name recognition, 20,000 global customers, hundreds of millions in annual revenue, over 2,000 employees and all with the nimble, entrepreneurial and enthusiastic culture of a start-
up that gives you the freedom to blaze your own trail. No one else in our industry has the focus or footprint that we do in our core markets.
Founded in 1983, we have grown to become the leading global provider of enterprise software and information solutions for government contractors and professional services firms.
For decades, we have delivered actionable insight that empowers our customers to unlock their business potential. Millions of users in over 80 countries around the world rely on Deltek to research and identify opportunities, win new business, recruit and develop top talent, optimize resources, streamline operations and deliver more profitable projects.
Join our growing team, and embark on a great career today. Deltek Know more. Do more.™ www.deltek.com