Residence Engineer
Fairmont Hotels & Resorts
Raffles Makati & Fairmont Makati, Makati, Philippines
15d ago

Residence Engineer

Responsibilities and essential job functions include but are not limited to the following :

  • Report to manager 5 minutes prior to schedule shift fully groomed according to Fairmont Standards with all personal service supplies on hand.
  • Read communication board / log book.
  • Communicate without going shift, if applicable.
  • Participate in departmental meetings and shift line-ups.
  • Provide prompt, courteous and efficient engineering service.
  • Answer all phone calls directed to Engineering Department.
  • Demonstrate Fairmont’s Service Plus Standards in all interactions.
  • Demonstrate an attitude of friendly hospitality in every aspect of service.
  • Remains observant and responds to each guest at all times.
  • Maintain cleanliness and condition of the work areas and equipment.
  • Perform all assigned side work regularly, promptly, and correctly.
  • Effectively handle guest concerns.
  • Implement standards / procedures of service for guests consistently as per attached sequence of events.
  • Operation, preventive maintenance and repair of kitchen equipment, Centralized Air-con system, building automation, fire protection system, electrical panel, plumbing equipment, Hot and cold water system and related sub-
  • system to run the Hotels’ operation.

  • Responsible for preventive maintenance, breakdown repair and constructive works.
  • Responsible for capital upgrading, minor project upgrading of equipment and alteration to the system.
  • Propose and recommend upgrading, improvement work and energy saving project
  • Conduct safety inspection of kitchen, public area, guest room, stores and follow-up all related works.
  • Work with professional Engineer, Designer, Consultant, Architect and Contractor on upgrading project and temporary supply for exhibitions and conventions
  • Assist Technicians to carry out repair work
  • Supervise Contractor’s work; hold regular meetings to ensure quality standard is maintained and to meet deadline
  • Carry out generator testing, lift homing test and fire alarm test
  • Liaise with users and operating departments for shutdown and servicing
  • Carry out any other duties as and when assigned by the Management of the Hotel and department
  • Take work orders promptly according to standards.
  • Receive and service work orders promptly according to standards.
  • Make follow up calls to guest to inform about the status of the work order if needed.
  • Monitoring all equipment are in good running condition and report status if found defective and recommend necessary solution for the problem.
  • Conduct training to engineering technicians / colleagues.
  • Communicate with incoming shift.
  • Ensure adherence to Fairmont’s Code of Ethics; ensure all situations are handled with our values in mind Respect, Integrity, Teamwork and Empowerment.
  • Follows Occupational Health & Safety regulations.
  • Report suspicious people and behavior to Security.
  • Report any problems to manager on duty.
  • Follows Hotel’s telephone etiquette standards.
  • Assist as needed to maintain standards of appearance, sanitation, and service in all areas of In Engineering.
  • Comply promptly with all special request of management.
  • Communicate pleasantly and courteously with guests, management, and co-workers.
  • Know floor layout of the hotel and location of all equipment and supplies.

  • Must be a Registered Engineer.
  • Basic computer knowledge (Micros or other POS Systems).
  • Previous duty engineer’s post in a luxury hotel setting is an asset.
  • Must be physically fit.
  • Must have a very flexible schedule including weekends and holidays.
  • Knowledge of FDAS / FPS, Maintenance of Equipment an asset.
  • Excellent eye for detail and the ability to multi-task.
  • Team player.
  • Must possess outstanding guest services skills and professional presentation.
  • Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must maintain composure and objectivity under pressure.
  • Must be effective at listening, understanding, and clarifying the concerns and issues raised by guests.

  • Proficient in the English language (verbal & written), second language is an asset.
  • Licensed Mechanical / Electrical Engineer
  • Strong Engineering Technical knowledge.
  • Highly detail oriented with excellent communication and organizational skills.
  • Creative, self-motivated and energetic team-player.
  • Able to smile and perform under pressure.
  • Excellent organizational skills required.
  • Passion for Engineering.

  • Presentable, well groomed with leadership quality.
  • Neat and pleasant appearance
  • Articulate
  • In good health condition
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure and independently in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • Highly detail oriented with excellent communication and organizational skills.
  • Creative, self-motivated and energetic team-player.
  • Able to smile and perform under pressure.
  • Excellent organizational skills required.
  • Passion for Engineering.
  • Previous 2-3 years experience is an asset
  • Basic vocational Degree / Diploma in Engineering.
  • Visa Requirements : Must be eligible to work in the Philippines.


    At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.

    Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.

    Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real. An exciting future awaits!

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