Provides up to senior level administrative support to internal Systems and Solutions Global Operations Teams, Local Business Partners or Field Sales Offices, working towards Customer Service Excellence through proactive communication, driving order fulfilment and resolution of issues as needed and requested.
Assists senior personnel in carrying out tasks requiring accuracy, completeness, and adherence to standard practices.
Screens and processes order fulfillment requests and identifies product requirements within agreed Service Level.
Collaborates with Marketing, Lifecycle regarding new product release to identify requirements, and availability.
Runs Order Dating Sheet Report according to schedule.
Maintains Order Dating Sheet product updates when applicable.
Reviews orderbook daily and sends order status reports to defined distribution lists.
Sends Daily Ready to Ship Reports after shipment cut-off and drives fulfillment according to schedule ship dates to clear all backlog orders.
Works with Distribution and Shipping teams to drive on-time delivery and clear backlogs.
Works with Sales and Operations Planning group for Customer Projects and Expected lead times. Ensures communicated projects are forecasted.
Communicate with Field Sales Office and Local Busines Partners On Time Delivery information, Unclean order lines, material issues and Order entry performance.
Provide support in resolving customer feedback or issues with preventive and corrective action where applicable following the correct escalation path.
Educate internal and external counterparts on any product or process updates
Facilitate closure of finance related queries such as Corrective billing, Credit Notes / Memo, Pricing Issues, Invoicing Issues
Maintains monthly Pricebook update and publish to counterparts.
Provides leadtime and price quotations as per customer request.
Monitors common mailbox to ensure emails are being addressed by order fulfillment team for on-time resolution.
Collaborates with Order fulfillment controller to ensure timely material allocation
Handles first pass order Acknowledgement on newly entered orders within Service Level Agreement.
Processes manual ship confirmation of orders as requested by internal Supply Chain Teams
Files and Uploads process and shipping documents in the database (Sharepoint, OCM)
Facilitates electronic and hard copy file management in accordance to agreed document retention policies.
Receives assignments of moderate scope and complexity, usually as part of a broader assignment.
Recommends and institutionalizes process improvements
Provides guidance and support to entry to mid level staff
Provides training as a Subject Matter Expert on Order Fullfillment Process
Execute ADHOC tasks given by the Team Lead or management
Leads & participates in activities to support corporate, & foreign subsidiaries requirements & objectives
Complies with all department and company policies / procedures and all export regulations.
Performs senior level administrative, clerical, or manual labor tasks of high complexity with minimum or no supervision
About Emerson Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals. Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.