Agent ITC Workforce Management
West Corporation
Makati City, Philippines, Philippines
7d ago

BASIC FUNCTION

To maintain daily schedules for a global group of Conference Administrators. This is a target driven role where departmental and individual targets must be met.

MAJOR JOB ACCOUNTABILITIES

Areas of Responsibility - Overview

  • Maintaining the daily, next day and future schedules for the event delivery team
  • Allocation of shifts, breaks and lunches to production employees ensuring forecast patterns and seasonality are taken into consideration
  • Coordinating and scheduling any requested supplemental training
  • Accurately update and maintain databases
  • Building rapport with outside of the direct operational department for additional resourcing
  • Completing and documenting daily handovers with multiple departments on a global scale
  • Participate in activities associated with a variety of departmental projects as assigned ensuring projects are completed in a timely and accurate manner
  • Meeting required Key Performance Indicators (KPI’s)
  • Adhere to all departmental processes and procedures
  • Qualifications

    KNOWLEDGE, SKILLS AND ABILITIES

    Incumbents will be expected to master the following knowledge, skills, and abilities to successfully perform this job :

  • Excellent communication skills (spoken & written)
  • Ability to thrive in a high pressure environment
  • Strong attention to detail and accuracy
  • Ability to multi-task and prioritize
  • Work well independently and as part of a multicultural and virtual team
  • Experience with Microsoft Office Suite
  • Willingness to learn & develop in a challenging environment
  • Strong organizational and time management skills
  • Flexible / adaptable approach to ones work
  • Experience with Workforce / Scheduling is a plus
  • Call Center

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