Role Mission : Provides excellent customer service through answering inbound calls and processing request from customers
Major Job Duties & Detail
Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
Educate callers on client processes whenever necessary
Document all calls with regards to caller’s inquiries accurately using Call Tracking System.
Provide quality customer service on every call.
Communicate clearly and effectively with participants
Performs other tasks as required.
Interaction with others
Communication with internal and external functional areas as required.
Country : Philippines
Job Family : Not Applicable
Experience : Entry Level
Category : Human Resources
Reference ID : 89924BR
Date Posted : 03 / 28 / 2017