HR HR Contact Center Representative: Human Resources
IBM
QUEZON CITY, Philippines
8d ago

Role Mission : Provides excellent customer service through answering inbound calls and processing request from customers

Major Job Duties & Detail

Receive inbound calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.

Educate callers on client processes whenever necessary

Document all calls with regards to caller’s inquiries accurately using Call Tracking System.

Provide quality customer service on every call.

Communicate clearly and effectively with participants

Performs other tasks as required.

Interaction with others

Communication with internal and external functional areas as required.

Required

  • Associate's Degree / College Diploma
  • English : Fluent
  • Associate's Degree / College Diploma
  • English : Fluent
  • Country : Philippines

    Job Family : Not Applicable

    Experience : Entry Level

    Category : Human Resources

    Reference ID : 89924BR

    Date Posted : 03 / 28 / 2017

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