Reporting to the Director Canada, Lating America & OEM, the overall goal of this position is to develop long term global relationships with OEMs (Original Equipment Manufacturers), their lubricants design staff and Tier 1 suppliers to these OEMs.
Demonstrate deep understanding of emerging technologies of OEM product designs, future requirements and specifications, customer needs, and trends, in order to leverage our product strengths for long term profitable growth.
The OEM Technical Liaison will work within the Technical Services Department and within the OEM Technical Liaison Sub-Team, and with other teams such as : Research and Development, Marketing, and Sales Departments.
The candidate will provide OEMs with technical expertise, product application knowledge, data management, and leverage field experience of the Technical Services Advisors in order to support the Lubricants Organization to develop new products or points of difference for OEM approvals and potential for new business.
This position is not eligible for International Relocation Program benefits.
ESSENTIAL JOB DUTIES / RESPONSIBILITIES : (functions considered essential as defined by ADA)
Prime responsibility for the OEM Technical Liaison is to develop long term relationships with a high degree of technical experience and in-
depth knowledge. The primary target industry will be Heavy Duty(HD) Driveline On-Road and Off-Road with subsequent growth into other Commercial & Industrial equipment segments
Act as a point of contact between Petro-Canada (PC) and OEM Lubricants design and quality engineers
Work closely with Petro-Canada OEM Technical Liaisons in various industry groups such as American Petroleum Institute (API) Lubricants Group, Engine Manufacturers Association (EMA), American Society of Testing Materials (ASTM), ACEA, API Detroit Advisory Panel, Society of Automotive Engineers Technical Committee (SAE TC-3), etc.
Demonstrate a deep understanding of OEM emerging technologies and design trends to meet customer needs
Understand industry trends to provide Marketing and R&D insights to improving new or existing product designs
Work with approved contract labs and PC Research & Development (R&D) lab to develop and support OEM oil analysis programs
Resolve product application problems by conducting root cause analysis with field Technical Services Advisors
Liaise with Sales, Marketing, R&D, and Global Supply Chain departments for input to develop, manufacture, and launch of new products
Represent Petro-Canada Lubricants as the technical subject matter expert for HD Driveline OEM applications to support Sales in new business opportunities for Factory Fill, Service Fill, and end-use customers
Support all strategic initiatives for Fuel Efficient Heavy Duty Engine Oil (HDEO), HD ATF, and other HD lubricants for on-road and off-road
Be the subject matter expert for the OEM’s equipment by leveraging the field experience of the Technical Services Advisors with respect to application, maintenance, operating conditions, and tribology challenges in the field
Co-ordinate Customer Acceptance Trials with Technical Services and Sales to prove product performance in OEM equipment with the potential to gain customer testimonials
Co-ordinate R&D / Marketing field trials with Technical Services and Sales for new product development
Liaise to bridge the gap between PC field Technical Services Advisors and OEM Field Service Reps with the OEM’s Engineering and Lubrication design departments
Provide leadership in gaining OEM approvals and / or being listed in OEM specifications and service manuals
Provide proactive insights to the Sales Teams to target new business opportunities and to the Marketing department to develop new marketing strategies and tactics
Work with R&D, Manufacturing, Production, and Quality Assurance personnel in order to provide in-depth product attribute and quality knowledge to the OEMs for their specifications
Develop a deep understanding of the OEM’s lab and field testing requirements to stay ahead of the curve versus our competition This may require working closely with our R&D lab and / or travelling to our additive partners’ labs or outside contract 3rd party labs (e.
g. Southwest Research Institute)
Develop and present technical presentations and participate in training seminars with OEMs
Provide industry specific field knowledge to the Sales, R&D, and Marketing Depts. regarding product performance, customer needs, and industry trends
Lead OEM Product Approvals and input to the Lead TSA for updating of the OEM Approvals and Product Application / Specifications Databases
Occasional back-up technical support to other Technical Services Advisors in other geographies and segments as required and Technical HOT-Line coverage
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.
Minimum 5 - 10 years experience in a petroleum, base oils / lubricants, and equipment related fields
Minimum 5 - 10 years experience with excellent knowledge of Lubricants development, testing protocols, equipment application and performance, and equipment reliability
EDUCATIONAL LEVEL :
Degree in Engineering (Mechanical or Chemical preferred) or Science (Chemistry preferred) (with CLS certification per STLE exam as an additional asset);
or Technology Diploma (Mechanical or Chemical preferred) with CLS certification per STLE exam
REQUIRED SKILLS :
Heavy focus of knowledge in Heavy Duty Driveline On-Road and Off-Road and Industrial applications, specifically with heavy duty drivetrain lubricants such as : Diesel & Passenger Car Engines, Transmissions, differentials / axles, transfer cases, wheel motors, hydraulic systems and greases
Demonstrated knowledge of Commercial and Industrial Lubricants and their applications in a wide range of industries, including Fleet & Construction, Mining, Power Generation, Gas Plants, and various other industries
Knowledge of base oil refining technologies and chemical industry processes and the chemical affects imparted on base oils and lubricants by those technologies
Ability to lead Customer Acceptance Trials
Ability to resolve perceived product quality issues and lead comprehensive investigations and root cause analysis
Excellent written and oral presentation skills for audiences of varying sizes, backgrounds, and levels of expertise
Willingness and ability to travel extensively and sometimes in remote areas with adverse conditions
Willingness and ability to interact with customers outside regular working hours as required
Strong ability to work collaboratively within cross-functional teams with a Strategic Segment approach to identify and prioritize OEM opportunities
Ability to develop and / or support business cases and idea submissions for new product development and approvals
An exceptional Safety Mindset and ability to work safely at all times when unsupervised. Our Journey to Zero Harm
Advanced computer literacy in : MS Office Suite (PowerPoint, Excel, Word, Outlook, etc.), SAP, Internet, CRM, database creation & management
Excellent demonstrated organizational and time management skills
Strong interpersonal skills coupled with strong oral presentation and written communication skills
Ability to seek out and forge new relationships with OEMs and Industry representatives
Demonstrated ability to contribute in a team environment as well as working independently with minimal supervision
Demonstrate proactive continuous improvement and initiative to build best in class processes
PREFERRED SKILLS :
Knowledge of Petro-Canada Lubricants products is an asset
Prior technical advisor or technical sales field experience in the above listed industry segments is considered a very strong asset
Demonstrated knowledge of Commercial and Industrial Lubricants and their applications for rotating equipment in other industries such as : Power Generation, Gas Plants, Food, General Manufacturing, Pulp and Paper, Forestry, Chemical, Steel, and other industries
Working knowledge and participation in audits of ISO / TS Quality & Environmental Systems and OEM registrations, warehouse, blending, and distribution protocols within Petro-Canada
WORK CONDITIONS :
Prepared to travel extensively primarily in within Canada and USA and could include occasional travel to other countries.
Most travel is by air travel and vehicle (company or rental)
The preferred location for this home-office based position will preferably be in the USA but, anywhere in North America will be considered
ENVIRONMENTAL, HEALTH, & SAFETY RESPONSIBILITIES :
Our primary values at HollyFrontier are : We put health and safety first; we care about the environment.
All HollyFrontier employees are expected to work safely every day and be safety & environmental leaders. This includes active participation in the following :
Stops and / or reports any unsafe work or conditions
Follows safety & environmental policies and procedures
Supports safety & environmental goals and initiatives
Participates in safety & environmental meetings, training, emergency drills and hazard recognition programs
Reports all accidents, injuries and near misses, and participates in associated investigations
Participates in industrial hygiene, medical surveillance and behavior based safety programs