PC/LAN Analyst 3
Wells Fargo
8d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services :

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Manila, Philippines and in Hyderabad, Bengaluru and Chennai in India. Learn more about EGS at our International Careers website.

Department Overview

The Team Member Technologies (TMT) team is comprised of Enterprise Endpoint & Mobility Services, Enterprise Messaging and Collaboration Services, Technology Connection and Specialized Desktop Support Services.

About the Role

Senior Engineer with advance level of System administration skills encompassing physical and virtual platform. A flair on networks.

Provides technical support associated with operating systems and applications. Actively involved in the Incident Management a flair to problem management methodologies.

As an escalation point for operating system support and troubleshooting, provides guidance and direction to L1 and L2 staff in resolution of escalated issues and / or complex production, application or system problems.

Be part of internal projects in terms of execution, interacting with stakeholders and maintaining required documentation and handover.

Assures quality and compliance requirements are met as per the required standards defined by Wells Fargo India Solutions.

Market Skills and Certifications

  • 3+ years of experience in System Administration
  • Quickly adapt to the business objective of the organization and adhere to the policies and procedures
  • Proficient knowledge on Microsoft Operating System (Windows XP, Windows 7 and Server Platform of Windows Server 2003 and 2008) is a Mandate
  • A good understanding of network terminologies, Cisco products and should have worked on basic to intermediary level on networks. (LAN / WAN)
  • Working Knowledge of Citrix and VMware Technologies, with specific skills on Citrix XenApp 4.5 / 6.5, Xendesktop 5 and VmWare Vsphere 5.1 / 4.5 is a mandate
  • Should have working knowledge on Windows Server administration principles
  • Should have strong skills on incident management and should have understanding and participation skills on problem management space
  • A strong collaborator willing to tap into past experiences and relationships in order to accomplish goals
  • Ability to handle multiple assignments simultaneously using a wide range of skills
  • Ability to actively and professionally participate in detailed discussions with various levels of management, senior engineering teams and architects
  • Ability to collaborate with distributed team members on new technology initiatives
  • Strong customer focus and ability to translate high level customer requirements into actionable business and technical requirements
  • Knowledge of imaging, backup and storage solutions
  • Should have worked as an elevated support engineer, handling escalation and providing the needed fix with no compromise on SLA and delivery
  • Should have basic understanding of Call Management and Ticketing systems like BMC Remedy
  • Should participate and engage in training initiative be it up scaling ones knowledge, as well as training fellow team members and cross functional teams if the need arise
  • Should have knowledge and skills to execute and structure process and technical documentation, should have proven previous records in documentation space
  • Good Interpersonal and communication skills
  • Should have exposure working with team distributed among various geographical locations and cultural background
  • Effective Team player
  • APAC

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