Data Solutions Analyst
West Corporation
Makati City, Philippines, Philippines
10d ago

Description

BASIC FUNCTIONResponsible for :

  • Utilizing a variety of information management and delivery tools to develop, deploy, and support the reoccurring report processes and information requests from internal and external clients
  • Gather and document data request requirements from internal and external clients
  • Participate in the development and maintenance of the metrics data warehouse; design and maintain analytical report interfaces
  • Prepare and distribute a variety of contractually required performance reports as requested by supervisor
  • Coordinate, prioritize, and participate in activities associated with completing assigned metrics projects or project task(s), following from beginning to end
  • MAJOR JOB ACCOUNTABILITIESData Solutions Functions -

  • Create and maintain client specific metrics data warehouses, design, and maintain analytical report interfaces in adherence to departmental policies and procedures
  • Gather and document data request requirements from internal and external clients
  • Participate in the development and maintenance of the metrics data warehouse; design and maintain analytical report interfaces
  • Follow automated report production processes and procedures
  • Maintain report production and delivery systems
  • Provide end user training and support for reports and reporting tools as required
  • Follow and make recommendations to work instructions for department processes
  • Escalate to supervisor any situation outside of employee's control that could adversely affect the services provided
  • Comply with the letter and spirit of the Intrado Information Security Policy
  • Report Preparation -

  • Prepare and distribute a variety of contractually required performance reports as requested by supervisor
  • Design customer report requests and perform ad hoc analysis and queries from the results
  • Education

  • Associate's degree in business, operations research, mathematics, statistics, computer science or related field required
  • Bachelor's degree in business, operations research, mathematics, statistics, computer science or related field preferred.
  • Equivalent work experience in a similar position may be substituted for educational requirements
  • Experience

  • Minimum two years experience creating and maintaining analytical reports required
  • Minimum one year experience in telecommunications or high-technology industry preferred
  • Technical

  • Basic knowledge programming with SQL, Oracle, SAS, SPSS, Visual Basic or Visual Basics for Applications preferred
  • Basic knowledge of Oracle and Meridian preferred
  • Other

  • Intermediate knowledge of MS Word, Excel, Access, Outlook, and PowerPoint required
  • Operations

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