IT Service Desk Analyst - EMEA
OpenText Corp
Philippines, Makati City
1d ago

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY The opportunity :

The IT Technical Support Representative provides first-line support to OpenText employees ensuring delivery of consistent quality customer service across the organization.

You will assist users, including a large number of home office and remote employees, with the efficient and effective use of desktop applications and systems.

This is a fantastic opportunity to develop your experience in a customer focused environment and will suit someone with a genuine passion for technology and solving problems.

You are great at :

  • Help Desk support at the 1st & 2nd levels of the problem resolution process
  • Respond to employee questions regarding technology (PCs, printers, copy machines, fax machines, audio / visual equipment)
  • Assist with the continuous improvement of support methods for remote employees in order to uphold high levels of customer service across the organization
  • Ensure that end-users are notified of new techniques, time-saving tools, and other tips / info
  • Support of Active Directory as well as setup & administration of user accounts for all internal services (email, dial-in, corporate intranet)
  • Test new software for compatibility with the desktop & supported standard configurations
  • Record incident reports of significant and recurring problems in order to track the corrective action process
  • Procurement, setup & configuration, and disposal of equipment for employees as needed
  • What it takes :

  • Demonstrable customer service / IT experience
  • Proven skills supporting a highly distributed and mobile customer environment
  • Technical competence in MS Office and Windows 7 / 10 products
  • Experience with Active Directory and Exchange
  • Experience supporting iPhones and other handheld devices
  • Capable of handling a challenging, real-time environment
  • Excellent communications, interpersonal, and team-building skills
  • Microsoft certifications are definite assets
  • Diploma / degree in Computer Science, Information Technology, or related field
  • At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

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