WME Import Documentation - Spanish Speaker
The Maersk Group
Philippines
11d ago

Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping.

Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013.

When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line.

But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres.

The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.

We offer

As an employee with Maersk GSC

you will be part of a working

environment as diverse as the

APMM group.

Maersk strongly encourages

continuous learning at work and

sharing of best practices by

rewarding innovations. We aren’t

all about work, we believe in a

holistic development of our

employees and so

regularly organize recreational

activities giving our employees a

chance to unwind and showcase

their creative side. As an

organization we strongly believe in

a people-centric approach with

emphasis on employee

engagement and work-life balance

Key responsibilities

  • Handle service escalation requests from internal / external customers, either in Spanish or English
  • Phone call / Chat / E-mail attendance (when and where applicable)
  • Assist the export / import country Customer Service Agents in handling and resolving customer requests where applicable.
  • Facilitate completion import documentation and cargo release / delivery order processes
  • Facilitate pre-arrival and import manifest processes
  • Work in coordination with country port authorities, other local country CSAs and other service departments on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.
  • Assist customers with their issues keeping close communication with our co-workers locally to ensure prompt exception handling.
  • Deliver customer experience as outlined by HQ Centre Customer Service.
  • University graduate or bearing similar professional qualification in the same or related field
  • Minimum 2-year relevant experience in shipping or BPO industry
  • Experience in handling Customer Service transactions / processes and dealing with direct customers
  • Fluency in Spanish language is a requirement
  • We are looking for

  • Personal excellence, integrity and accountability
  • High customer centricity mindset
  • Empathy and rapport building
  • Sense of urgency in customer issue resolution
  • Own the issue,
  • Detailed and result oriented with low tolerance to delays.
  • Excellent written and spoken English skills. Professional standard in grammar and proper articulation.
  • Tech savvy and agile to change. Good MS office skills
  • Ability to work under pressure
  • Team player, skilled in coordinating and working with different types of colleagues
  • Apply
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