GSS Centre Director in Philippines
SMEC
Philippines, Australia
5d ago
  • Global engineering consultancy with great career opportunities
  • Opportunity to work on a variety of interesting projects both locally and internationally
  • Friendly working environment across the business
  • About SMEC

    SMEC has joined forces with Surbana Jurong to provide global engineering and consultancy expertise in urban, infrastructure and management advisory.

    Our new partnership has created a talent pool of 13,000 dedicated people working across a network of 100 offices in 40 countries.

    SMEC employs passionate and innovative people who are driven to deliver exceptional outcomes and who want to feel valued in a diverse and inclusive workplace.

    We are committed to developing our people. We encourage them to see things differently, to be creative, to push boundaries and to work on a broad range of projects that help build a better future.

    Consistently recognised for technical excellence and design innovation, SMEC continues to receive industry awards and accolades from around the world.

    Engineering News Record (ENR) currently ranks SMEC in the top 50 of the 2017 Top 225 International Design Firms’ and 45th in the 2017 Top 150 Global Design Firms’.

    The role

    This is an exciting opportunity for a GSS Centre Director to join a leading infrastructure consultancy and contribute to the growth and development of a business with a reputation for technical excellence and strong client relationships.

    Primary Purpose of the Position :

    Lead, manage and oversee the operational aspects of the Global Shared Services Centre in Manila. In conjunction with the GSS Steering Committee, contribute to the overall strategy, leadership, values, culture and decision-

    making of the group. Work closely with business leaders, Group process owners and core corporate support teams in areas of Finance, IT and HR to design, deliver and shape the company’s Global Shared Service functions to create an efficient, effective and sustainable worldwide model.

    Key Responsibilities

  • Lead and manage the day to day running of the Global Shared Services (GSS) Centre in Manila.
  • Oversee the local GSS Finance, HR and Administrative functions including provision of services to respective country entities (SMEC Philippines and KTP ROHQ) where in scope
  • Directly supervise the GSS heads of IT, Finance and HR.
  • Monitor and report on financial performance of the ROHQ entity. Ensure full statutory compliance of the entity. Manage costs and forecast and budget planning for the ROHQ.
  • Ensure intercompany invoices are issued promptly to ensure tight cashflow management locally
  • Provide advice and recommendations on GSS resourcing, performance management, staff engagement initiatives, salary reviews and promotions and team structures to GSS steerco.
  • Coordinate the monthly GSS steering committee meetings. Consolidate presentations on HR, Finance, IT and centre updates.
  • Drive team engagement and establish a set of values to promote achievement and continuous improvement within the Global Shared Services teams.
  • Ensure transparent communication between Global Shared Services and Management and report on operational updates and issues to the GSS steering committee on support, staff planning and development.
  • Work closely with internal and external global shared service centre colleagues and collaborate with corporate, GPOs and regional teams.
  • Understand and deliver on the Key Performance Indicators and operational metrics in order to meet client service standards.
  • Lead the execution of the governance and direction for all reasonable and appropriate steps necessary to identify, classify and protect all forms of personal, confidential, business and other protected or regulated data.
  • Embrace and lead a culture of inclusiveness and multi-cultural engagement.
  • Foster a workplace culture with a high level of awareness of occupational health and safety.
  • Other duties as requested.
  • Key Performance Indicator :

  • Evidence that Global Shared Services activities are adding value while maximising the use of resources for the company.
  • Deliver consistent, positive results with the best balance of investment and efficiency in the Global Shared Service activities.
  • Establish and ensure GSS Service Level Agreement KPIs are consistently achieved.
  • Maintain a high-level of GSS internal customer satisfaction with demonstrated feedback through regular customer satisfaction surveys.
  • Recruit, develop and retain talent and high-performing teams through continuous learning, honest feedback, rigorous development and disciplined talent management
  • Mutually satisfactory relationships with key stakeholders.
  • Positive feedback from stakeholders demonstrating effective communication, coordination, and working relations with SJ Group employees and management.
  • Key Qualifications, Knowledge, Skills and Experience :

  • Bachelor’s Degree in any related field.
  • 10+ years’ experience preferably with a concentration in the delivery of services in an international shared services setting (Philippines experience preferred).
  • Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences.
  • Proven success in establishing and managing a global shared services team.
  • Strong capability in assessing, developing and hiring talent.
  • Team and action oriented; proactive in prioritising own work load and assigning responsibility to others; and monitoring progress to ensure resolution of any issues in advance of deadlines.
  • Ability to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processes.
  • Uncompromising commitment to client and customer satisfaction.
  • Track record to drive business results identify and capitalise on opportunities, identify risks / issues, assess implications, formulate recommendations, and drive sound decisions that deliver results
  • Positive-minded, collaborative interpersonal skills and leadership qualities necessary to build a cohesive, and focused team.
  • Considered thinker understands the impacts of change in a business can understand and implement corporate initiatives that align to the strategic picture.
  • High degree of flexibility with an ability to operate in a dynamic and changing environment.
  • Excellent leadership, management, monitoring, coordination, problem-solving and analytical skills.
  • Apply
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