Process Expert - Sealand Process
The Maersk Group
Philippines
19d ago

Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping.

Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013.

When the Global Service Centres (GSC) was established in 1999, the main focus was to provide off shoring opportunities and solutions to the shipping and logistics business units of the Maersk Group, particularly for Maersk Line.

But as the GSCs’ competencies grew, other business units of the Group also started migrating their processes to the Global Service Centres.

The GSCs are located in Manila, Philippines; Chengdu, China; and Pune, Chennai, Mumbai in India handling the service delivery and business relationship management for Maersk Group business units.

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group.

Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side.

As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance

Key responsibilities

  • The purpose of the position is to effectively and efficiently handle
  • concerns and queries received in Case Management within the Sealand OTCS in compliance with the given service strategies, SOP’s, KPIs, and values pursuing highest service delivery to our customers.

  • To handle cases on a timely manner and with constant care
  • Displays a good sense of ownership and urgency
  • Takes care of customers shipments
  • Delivers quality service to improve overall customer
  • experience

  • Good quality of response to customer needs and requests
  • Displays good collaboration with other teams to resolve customer issues
  • We are looking for

  • Good process knowledge and system skills
  • Above average email communication skill
  • Fluency in English
  • Cross-functional perspective and commercial mindset
  • Being team player.
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