Customer Service Specialist - Manila, Philippines
Flight Centre
Manila, Philippines
6d ago

Flight Centre Travel Group is one of the world's largest travel agency groups, with more than 2,500 leisure, corporate and wholesale businesses in 14 countries and 18,000 employees worldwide.

After starting with one shop over 30 years ago, we have enjoyed remarkable on-going growth .

With such major global success, we are now ready to take Philippines by storm and we are on the lookout for elite and passionate individuals like you to join our dynamic Nspire team to help us become the market leader we aspire to be !

In Flight Centre, just as you are our first priority, customer service is your passion. As a Customer Service Specialist, you are focused on your customers and we want to deliver the best experience possible to them.

We are not just a business. We are building a superior service organisation as we evolved from a traditional travel agent into a world-

class retailer of travel!

As a customer service specialist, your purpose is to fulfill Flight Centre Travel Group’s purpose to deliver amazing travel experiences and to open the world to those who want to see it! You are all about delivering amazing travel experience (D.

A.T.E) to our valuable customers that booked with us on our online travel website - BYOJet and Aunt Betty . You love to share your story and open up the world for those who want to see.

You will aim to ensure that your customers are your top priority and make them feel that we are there to help them at every step of the way.

What we need from you?

  • At least 1 year of working experience in a BPO environment in a Travel account, corporate or leisure travel experience.
  • Good understanding of travel industry policies, procedures and processes
  • Comfortable to work in a 24 / 7 rotating shift
  • Excellent communication and articulation skill
  • Resilience and Confident
  • Excellent team player
  • Motivated self-starter with a natural flair for customer service
  • Strong adaptability skill and embrace changes
  • Strong interpersonal skills allowing you to effortlessly develop rapport with your customers
  • Customer First Champion mindset
  • Act as an advocate for the company and embrace our values and philosophies at all times
  • Flight Centre Travel Group is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-

    workers in all departments to foster a culture of trust and mutual respect.

    By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

    Do not doubt your ability to be able to excel in this role and speak to us today on how we can fast track your career to the next level!

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