ICT Project Manager
Acquire BPO Pty Ltd
5d ago

Job Description


  • Technical Project Manager and POC for Acquire's projects such as site builds, initial technology transitions of new campaigns, ramps, and technology upgrades / refresh
  • Champions the Project Management discipline within ICT by establishing and implementing processes for the Project Management domains (Initiating, Planning, Execution, Monitoring & Controlling, and Closing)
  • Defines project schedules to plan and coordinate project activities and escalates potential roadblocks before they occur
  • Coordinates, communicates, and provides technical leadership for the ICT staff working in the project
  • Liaises with the various technical teams, customers, stakeholders, client counterparts, and vendors to ensure smooth and consistent delivery of projects
  • Gathers the technical requirements, documents, and drives implementations of new projects
  • Manages the activities and resources associated with the project to ensure its success
  • Ensures projects are delivered within scope, budget, and on schedule
  • Identifies opportunities for enhancements and refinements to standards and processes
  • Works closely with the other teams within Acquire, Client counterparts, and Vendors
  • Makes sure that project documents are complete and updated before handing over to ICT Operations
  • Manages multiple high priority initiatives in a fast paced, highly dynamic environment
  • Performs other duties and responsibilities as assigned by the ICT Manager and Chief Technology Officer

  • With technical working knowledge on Contact Center Technologies (Voice, Network, Systems, and Infrastructure)
  • Ability to effectively communicate and manage customers and stakeholders during the various phases of the projects
  • Excellent written and verbal communication skills
  • Good Project Management skills capable of delivering complex projects within scope, budget, and schedule
  • Ability to manage priorities on multiple projects and delegate work to teammates as required
  • Self-motivated with exceptional analytical and problem solving skills
  • Capable of being an individual contributor but also workswell with a team
  • Willing to work variable shifts including evening, weekends, and public holidays, depending on the requirement of the projects
  • Minimum : Bachelor’s degree with at least 5 years working experience in Contact Center Technologies
  • Preferred : Bachelor’s degree or higher in IT, Computer Engineering, or any related / equivalent course. Project Management certifications are an advantage
  • Apply
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