ITO Service Delivery Consultant III
DXC Technology Company
Philippines - - Taguig City
26d ago

Job Description :

  • Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-
  • risk. Integrate technical knowledge and business understanding to create superior solutions for company and for customers.

  • Incident Management : Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents.
  • Escalation Management : identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5.
  • Problem Management : Proactively and reactively look for solutions to prevent problems from occurring in team / technology area.
  • Change Management / Implementation : Independently review, implement, and verify changes / solutions of high complexity and risk to meet customer and / or trade / company Information Technology infrastructure needs.
  • May lead or participate in a Change Advisory Board.

  • Patch and Security Management : Apply patch and security changes per policy. Proactively monitor the environment for patch compliance.
  • Analyze patches for compatibility with each customer or internal infrastructure environment.

  • Configuration Management : Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Solution Design : Apply company solutions to meet highly complex customer and / or trade / companyIT infrastructure needs.
  • Quality : May provide feedback / influence change in internal and / or vendor-provided products / service offerings.
  • Project Management : Participate, propose, and / or lead customer and internal projects across technology customers and / or internal businesses / end users areas, including transformation.
  • Customer Relationship Management : Influence with customers and / or internal businesses / end users regarding operational details, solutions, and proposals.
  • Becoming a trusted advisor to the customer.

  • Teamwork : Work as part of a team, which may be virtual, global, and / or multi-functional. Lead teams which address operational processes and policies in work area.
  • Seen as a resource to the team in one or more technical or business areas. Becoming a trusted advisor inside and outside the team / technology area.

    Typically advises or sets direction for :

  • Group(s) of customers with similar needs
  • Region
  • Education and Experience Required :

    Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May have Master’s degree in related field.

    Often holds entry-level certification(s) in work field. May hold intermediate-level certification(s) in work field. Typically 5+ years of relevant experience

    Knowledge and Skills Required :

    Typical skills include :

  • strong) understanding of technology in direct responsibility
  • developing) understanding of other technology sub-areas
  • General understanding of related technologies
  • strong) Customer Service
  • General Project Management
  • developing) Influencing Others
  • developing) Customer / Vendor Management
  • developing) Business Analysis
  • developing) General Financial Management
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