CSR - Customer Loyalty Group
Schneider Electric
Cavite , PH
16d ago

Description

The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer

Satisfaction. The role will provide customers with post

core

product line and advise potential and existing customers

on product selection. This will require an

understanding of system availability concepts and

solutions for providing

uptime. CSR’s are required to interpret policies and make business decisions under pressure, based on

customer an

d company needs to meet deadlines with minimal supervision. Opportunity for growth and

advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.

Provides post

sales technical support via the phone.

Ensures every in

teraction creates the optimal customer experience.

Assists potential customer with product selection and configuration.

Identifies and routes large opportunities to sales teams for follow up and closure.

Qualifications

Candidate must possess at

least a Bachelor's Degree preferably in Engineering (Others), Computer

Science / Information Technology, Business Studies / Administration / Management or equivalent.

Required skill(s) : Technical Support experience, Strong problem solving skills, Technical a

ptitude.

At least 1 year of working experience in the related field is required for this position.

Preferably 1

4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in

General or equivalent.

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