The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer
Satisfaction. The role will provide customers with post
product line and advise potential and existing customers
on product selection. This will require an
understanding of system availability concepts and
solutions for providing
uptime. CSR’s are required to interpret policies and make business decisions under pressure, based on
d company needs to meet deadlines with minimal supervision. Opportunity for growth and
advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.
sales technical support via the phone.
Ensures every in
teraction creates the optimal customer experience.
Assists potential customer with product selection and configuration.
Identifies and routes large opportunities to sales teams for follow up and closure.
Candidate must possess at
least a Bachelor's Degree preferably in Engineering (Others), Computer
Science / Information Technology, Business Studies / Administration / Management or equivalent.
Required skill(s) : Technical Support experience, Strong problem solving skills, Technical a
At least 1 year of working experience in the related field is required for this position.
4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in
General or equivalent.