Job Summary Accountable for the performance of team of supervisors, ensuring they meet or exceed all Sales Targets
Responsible for maintaining the account's efficiency metrics covering leads and sales conversion
Duties / Responsibilities Fully implement and audit TOPS.
Analyze KPI, identifying issues and trends.
Develops and execute action plans to address performance gaps.
Conducts regular RCA to surface performance issues.
Assists the Center Manager and Account Manager in executing account-wide initiative to driver sales results Qualifications : Minimum of three (3) years experience call center experience.
Excellent leadership and decision-making skills.
Excellent communication skills.
Strong in TOPS process.