Job Description (Posting).
To ensure delivery of specific assigned SLAs like CSAT through his / her team Process Adherence / Compliance Team Attrition Training Development & Initiatives PEOPLE MAGICIAN (1.
1. To ensure complete adherence to Attendance / Login Hours / Unsched Leave / 2. To provide regular updates and facilitate in resolving & addressing team issues and concerns / 3.
To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.
The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.
To consistently meet or exceed all agreed execution parameters as defined for the process.
Domain Competencies (BSERV )-Healthcare-Operations Management