O/S Contract Asst 2
Unisys
Quezon City, National Capital Region , Philippines
13d ago

Position Summary / Responsibilities

CRS Help Desk Officer :

  • Provides 1st level support to all CRS outlets.
  • o Assists in handling client inquiries / issues / concern over the phone and / or through SMS.

    o Coordinates inquiries / issues to concerned group.

  • Monitors resolution of open issues / concerns logged in the Help Desk System.
  • Ensures reported issues / exceptions are properly logged on the HD System.
  • Ensures that issues / exceptions are addressed in a timely manner such that issues / exceptions are communicated to appropriate group within prescribed period / SLA
  • Prepares reports and performs administrative and other tasks that may be assigned.
  • Skills Required :

  • Experience in fundamental IT : Working knowledge of Microsoft windows, MS Office, web browsers, computers, printers, phones, etc.
  • Must be flexible and able to quickly adapt to issues and unexpected situations.
  • Must be courteous, polite and an excellent listener.
  • Must be a team player and able to work harmoniously with members of the team in all levels.
  • Qualifications

  • Experience in fundamental IT : Working knowledge of Microsoft windows, MS Office, web browsers, computers, printers, phones, etc.
  • Must be flexible and able to quickly adapt to issues and unexpected situations.
  • Must be courteous, polite and an excellent listener.
  • Must be a team player and able to work harmoniously with members of the team in all levels.
  • Company Information

    Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges.

    Unisys specializes in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets.

    With more than 20,000 more... employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.

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