Accounting Support Analyst
Deltek, Inc.
Philippines, Makati City
4d ago

Position Responsibilities

As a Support Analyst, you will be responsible for providing quality accounting software support to clients using Deltek products.

Support Analysts work in a team environment and provide support to customers via telephone, e-mail, chat, and the Internet.

Work activity involves assessing the nature of customer problems and resolving most support issues. For the most complex issues, the customer is escalated to an appropriate Support Analyst.

Deltek's work environment is challenging, innovative, and fun.

Qualifications

  • Strong oral and written communication
  • At least 3+ years customer service or software support experience is preferred
  • Bachelors Degree in Accounting or related field preferred
  • Successful history working in a team environment
  • Refined problem solving skills
  • Able to multi-task in a fast-paced environment
  • Superb customer service skills
  • Must have the ability to work independently and be self-motivated
  • Proficiency with Microsoft Office applications
  • Direct experience with Ajera software a plus
  • Amenable to work on a night shift schedule
  • Company Summary

    Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for professional services, management and IT consulting, architecture and engineering, marketing and advertising agencies, government contractors and other project-

    based businesses. More than 23,000 organizations and millions of users in over 80 countries around the world rely on Deltek for superior levels of project intelligence, management and collaboration to research and identify opportunities, win new business, recruit and develop talent, optimize resources and streamline operations.

    Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue.

    For more information, visit www.deltek.com.

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