IT Specialist
55d ago


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Summary Ensure 24 / 7 day / night and weekend coverage is maintained over monitoring of Production Application / Batch Processing to avoid the risk of data loss.

There are many monitoring functions within the BOC that provide Level 1 support for the company, although the NOC’s primary function of business support is to maintain a timely overnight production schedule, to verify good data, and minimize any incident that can cause business outage. Job Description

  • Monitor batch schedules
  • Escalate unresolved batch issues to Level 2 support in a timely fashion
  • Perform preliminary investigation to the issue
  • Perform resolution / recovery steps based on documentation or as directed by Level 2 support
  • Communicate, respond and follow up on all issues raised by the client; issues that are reported by the client that must be dealt with and responded too promptly.
  • Contact 3rd party service providers or external application support as required in resolving issues
  • Update incident tickets for all monitoring alerts and processing errors / failures and follow procedures to close or assign to appropriate support team
  • Create change ticket for permanent change in jobs
  • Manage and complete Service Requests assignments
  • Perform tasks on steady state application checklists
  • Execute ad hoc batch jobs as requested by systems support
  • Apply temporary schedule adjustments as requested by systems support
  • Provide daily status reporting and weekly issue reporting.
  • Interact professionally with clients and internal business areas to provide a high quality of service when troubleshooting issues or responding to queries
  • Provide root cause analysis / investigate job failure
  • Maintain thorough and accurate documentation of procedures for on-call support
  • Generate / Create reports needed by the team or business client
  • Should be able to report to work when your colleague on-shift is not around when need arises. This includes all days of the week since we are in 24 / 7 set up
  • Flexible enough to work under different work environment settings as long as the business is not impacted
  • Qualifications

  • Candidate must possess at least a Bachelor's / College Degree in Computer Science / Information Technology or equivalent.
  • High level of analytical and problem solving skills
  • Good English communication skills (oral and written)
  • Strong organization and time management skills and highly trainable
  • Open to 24 / 7 rotating shift
  • Knowledgeable in SQL and Unix
  • Knowledgeable in Control-M, CA WLA
  • Preferred at least year work experience in mid-range
  • About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.

    We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.

    At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.

    Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

    Manulife is committed to supporting a culture of diversity and accessibility across the organization.?? It is our priority to remove barriers to provide equal access to employment.

  • A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.
  • Information received regarding the accommodation needs of applicants will be addressed confidentially.

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