Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Summary Ensure 24 / 7 day / night and weekend coverage is maintained over monitoring of Production Application / Batch Processing to avoid the risk of data loss.
There are many monitoring functions within the BOC that provide Level 1 support for the company, although the NOC’s primary function of business support is to maintain a timely overnight production schedule, to verify good data, and minimize any incident that can cause business outage. Job Description
Monitor batch schedules
Escalate unresolved batch issues to Level 2 support in a timely fashion
Perform preliminary investigation to the issue
Perform resolution / recovery steps based on documentation or as directed by Level 2 support
Communicate, respond and follow up on all issues raised by the client; issues that are reported by the client that must be dealt with and responded too promptly.
Contact 3rd party service providers or external application support as required in resolving issues
Update incident tickets for all monitoring alerts and processing errors / failures and follow procedures to close or assign to appropriate support team
Create change ticket for permanent change in jobs
Manage and complete Service Requests assignments
Perform tasks on steady state application checklists
Execute ad hoc batch jobs as requested by systems support
Apply temporary schedule adjustments as requested by systems support
Provide daily status reporting and weekly issue reporting.
Interact professionally with clients and internal business areas to provide a high quality of service when troubleshooting issues or responding to queries
Provide root cause analysis / investigate job failure
Maintain thorough and accurate documentation of procedures for on-call support
Generate / Create reports needed by the team or business client
Should be able to report to work when your colleague on-shift is not around when need arises. This includes all days of the week since we are in 24 / 7 set up
Flexible enough to work under different work environment settings as long as the business is not impacted
Candidate must possess at least a Bachelor's / College Degree in Computer Science / Information Technology or equivalent.
High level of analytical and problem solving skills
Good English communication skills (oral and written)
Strong organization and time management skills and highly trainable
Open to 24 / 7 rotating shift
Knowledgeable in SQL and Unix
Knowledgeable in Control-M, CA WLA
Preferred at least year work experience in mid-range
About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions.
We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers.
At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years.
With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.?? It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation.
Information received regarding the accommodation needs of applicants will be addressed confidentially.