Client Services Officer
Australia and New Zealand Banking Group Limited
Philippines
2d ago

Description

  • Contribute to the growth of the business
  • Opportunity to work in a fast paced, performance driven environment
  • Highly engaged culture aiming to support your development
  • About the role

    This primary responsibility of this role is to handle Tier I clients' enquiries / escalations and deliver excellent customer service to achieve maximum customer satisfaction.

    The role will be responsible for maintaining quality and compliance with ANZ & regulatory requirements. It takes ownership and initiative to investigate a query / issue by collaborating with internal departments and ensuring customer query resolution through a relationship-

    based service approach. To be able to demonstrates capability for identifying and resolving customers’ problems / issues.

    The role will also be required to support achievement of overall business objective of revenue growth through revenue retention / term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.

    Role Location : 12F Solaris One Bldg., Dela Rosa St., Makati City

    Shuttle Services provided for staff with pick up points in Cubao & Makati

    Shift Schedule : Morning shift (9 : 00 am 6 : 00 pm)

    About You

    To be successful in this role, you will ideally bring the following :

  • Excellent customer communication skills with prior customer service experience of atleast 5-6 years
  • Transaction Banking SME for Cash or Trade products.
  • Bi-lingual / Tri-lingual language (English / Mandarin / Cantonese) capability
  • Strong customer service orientation
  • Advanced understanding of telephony technology usage to support officers
  • Financial service experience optional
  • About ANZ

    ANZ is a leading regional bank with representation in 34 markets, focusing on core markets in Australia, New Zealand and Asia Pacific.

    As we continue our journey to build our global business and support our customers, we’re committed to attracting and retaining the best talent.

    We’ve made it our business to be an organisation where people strive, and are rewarded, for excellence.

    At ANZ we aim to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, family and caring responsibilities and religion are valued.

    When you join ANZ, you'll join a connected community offering a world of opportunities to help you grow your career. Who knows where you might end up?

    Hear from our staff about their career journey with ANZ. ()

    To find out more about working at ANZ or to view other opportunities visit.

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