Customer Service Representative
Wells Fargo
Manila
8d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the Role

The Customer Service Representative answers different customer concerns both simple and complex, while promoting a positive phone banking experience.

Responsibilities

  • Answers inquiries, resolves problems, promotes and sells products and services.
  • Has clearly defined productivity and sales goals / quotas which may include cross-sell, product referrals and profit
  • Responsible for responding to routine to complex inquiries and complaints from customers regarding financial products and services
  • Assesses customer needs and promotes / suggests alternative products or services
  • Requires basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information
  • Market Skills and Certifications

  • At least 2 years of tertiary education
  • At least two years of working experience as a Customer Service Representative (or similar) in a BPO environment
  • Excellent communications skills
  • Preferably, has handled a customer survey driven account
  • Preferably, has handled a financial campaign
  • Willing to work in the night shift
  • Willing to work in McKinley Hill, Taguig City
  • APAC

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