Your key areas of responsibilities include but are not limited to :
Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-
site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services;
extensions, upgrades and retrofits; end of life services, replacements, etc.).
Investigate customer needs through professional consulting. Provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products and solutions.
Determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
Manage customer relationships and maintain regular contacts with key customers. Identify new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth.
Conduct specialist support and advisory service for Sales team. Ensure accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
Coordinate and perform specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
Prepare all required technical documents and reports for project contracts to be signed by the customer representative.
Reports work done in a timely manner and provide relevant technical supporting documents to the service execution teams and follows up when needed.
Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization / management.
Provide technical specialist support and coordination for the Service team. Plan activities, coordinate the work of internal and external technicians and assign them specific tasks related to Service needs.
Supervise project teams and contractors at work site and monitors performance.
Key requirements include :
Graduate of BS Electrical / Electronic Engineering preferably licensed by Philippine Regulatory Commission. (PRC) or Technician with NCIII certifications from TESDA.
At least 5 years of experiences in Service in MV equipment, transformer, and protection relay.
Candidate should have exposure or experience in working on HV / MV Transformers, HV / MV Switchgears / RMU, and HV / MV Power Circuit Breakers and other power / utility substation equipment.
Ability to supervise, install, configure, calibrate equipment and train customer in the safe use of equipment will be an advantage.
Also, carry out scheduled maintenance and replace worn or faulty parts as well as diagnose, repair and or fixing faults on-site.
Though preferably experienced on ABB EP / PG products mentioned, experienced on other competitor products shall be considered too.
Licensed to drive.
Proficient in oral and written English communication and knowledgeable in Philippine Local Dialect.
Willingness to travel remote sites and be away from love ones on short terms is of advantage.