Global Service and Support-Mandarin
Intercontinental Hotels Group
12d ago

IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries.

We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.

We are a contact centre. We are not a BPO and we are hiring directly for a Mandarin Analyst for Global Services and Support Team!

Job Summary :

Act as liaison between Global Technology end users and service owners executing defined technical solutions for reported issues.

Extract and document support issues and resolutions using effective verbal and written communications. Protect and support brand image by being responsive to customer concerns and working in accordance with defined support procedures.

  • Receive and initiate provision of service for end user reported incidents and service requests via
  • phones, voice mail, and online channels
  • Follow and apply defined effective incident and service request case documentation and management
  • Ensure all case documentation is accurate, complete, and professional
  • Resolve or escalate all reported incidents and service requests by utilizing available problem
  • determination techniques, technical support knowledge documentation and service management
  • procedural resources
  • Educate end users on defined incident prevention and self-resolution opportunities
  • Work with your peers in sharing discovered knowledge and known issues
  • Assist in the advancement of support knowledge through knowledge feedback processes
  • Among our many brands, InterContinental , Kimpton Hotels, Hualuxe, Crowne Plaza , Hotel Indigo, Holiday Inn , Holiday Inn Express , Even Hotels, Staybridge Suites, and Candlewood Suites, we have over 5,000 hotels in over 100 countries.

    We were recently named one of the top 100 employers in the United States by Fortune Magazine. IHG Rewards Club is the World's most Global Loyalty Hotel Program.

    It is a travel rewards program that allows members to earn points in a variety of ways, making it easy for them to enjoy exciting trips and brand name merchandise.

    At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.

    And we're looking for more people like this to join our friendly and professional team.


  • Verbal and written fluency in English and Mandarin
  • Minimum of skill boarding 25 wpm. Basic Word processing, e-mail and Internet skills, along with other relevant system competencies
  • Basic understanding of industry standard technology
  • Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and / or hotels but we are interested in you even if you don't.

    Some of our best employees came to IHG® with no work history at all. We are looking for great communicators who have the ability to quickly develop relationship with our guests.

    We are looking for candidates with strong interpersonal and customer service skills, excellent verbal communication skills, and the ability to quickly navigate web pages.

    Anyone applying for the role must be at least 18 years old and willing to work on shifting schedules, holidays and weekends.

    Undergraduates are welcome to apply

    Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn® .

    We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE® .

    We’ve built the world’s biggest loyalty brand, IHG® Rewards Club , to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.

    We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world.

    Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travellers everywhere.

    We are conveniently located at the 29th Floor, Tower 2 RCBC Plaza, Ayala Avenue, cor Sen Gil Puyat, Makati City, Philippines.

    So are you finally ready to get a great career?

    Apply today and see for yourself why IHG is one of the leading hotel companies in the world.

    Click Apply Online and Create (or update) your profile. Upload a copy of your updated Resume.

    IHG® is an equal opportunity employer.

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    LinkedIn https : / / / company-beta / 13295237

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