Senior Partner Support Representative
Sunpower
Binan, PH
11d ago

Do you want to change the world? We do, too.

The energy market is roughly $4 trillion globally, and solar penetration is less than 1%. But just one hour of sunlight, if harnessed, could power the entire world for a year.

We have the opportunity to completely change the way energy is produced, distributed and consumed on a global scale, and we’re looking for talented, committed people to help us drive our growth and achieve our goals.

SunPower is a global solar energy solutions company with a rich heritage of pioneering the best energy technologies in the world.

Our solutions are unrivaled in terms of long-term reliability, efficiency and guaranteed performance, and our company is unmatched in terms of global reach and scale.

Through design, manufacturing, installation and ongoing maintenance and monitoring, SunPower provides its proprietary, world-

record efficient solar technology to residential, commercial and utility customers worldwide.

SunPower is changing the way our world is powered every day with a brilliant, passionate and driven team of more than 7,000 in North America, Europe, Africa, Asia and Australia.

In an industry that is reshaping the world’s energy future, there’s no better place to be than SunPower.

We believe that our employees create our brand with each project, each communication, each task completed and each interaction.

Experience is critical to SunPower in regards to not only our customers but also our employees and dealer partners. As such, we strive to hire candidates that are service focused.

The experience we would expect the ideal person to deliver is :

Responsibilities :

  • Partner Customer Support and Order Management
  • Responsible for the end to end Partner Support and client relations, working with Partner executives, Installers and / or Builders to meet all business needs both for all types of orders
  • Handle customer complaints adhering to the policy
  • Own the on- time delivery of partners orders and requirements by region
  • Manage shipments achieving weekly and quarterly goals
  • Direct support for Project Manager, Regional Sales Manager or Area Sales Manager
  • Direct communication with the external customer and internal teams (Logistics, Order Fulfillment, Accounts Receivable, Finance, RMA) to make sure all order management related activities are executed properly
  • Receive and qualify customer POs (through online or mailbox)
  • Send sales order confirmation to the customers within the specified SLA’s
  • Update and maintains existing sales orders due to be shipped
  • Customer RMA handling including assigning RMA nos. from SFDC, overall support to RMA Team, and frontline related to RMA
  • Monitor orders that are for closing for proper revenue recognition
  • Conduct meetings with Sales and other internal teams to review orders in pipeline, shipments, etc.
  • Sales Analysis and Report Generation
  • Ensure all activities are compliant with policies and controls
  • Support UAT and other adhoc tasks
  • Qualifications :

  • Candidate must possess at least a Bachelor’s / College Degree in any field
  • Required skill (s) : Supply Chain, Revenue Responsibility, Customer Service
  • Preferred skill (s) : Excellent Communication Skills, Computer Proficient, Good Organization skills
  • Required language (s) : English, French (preferred)
  • Preferably 1-4 years experienced employees specializing in Order Management, Logistics or BPO industry
  • Experience in the call center industry is an advantage
  • Proficient with MS Office Application esp. Excel, Powerpoint, and Outlook
  • Knowledgeable in Office Software such as ERP, MRP, and CRM is an advatage
  • Superior written and oral communication and collaboration skills, and can deal with executives and business leaders
  • Excellent listening and comprehension skills for complex issues, while managing at least 3 simultaneous computer applications
  • Process oriented and trainable
  • Demonstrates commitment to end customer and clients and ability to foster long term relationships with recurring customers
  • Demonstrates ability to effectively multi task technical issues and maintain a high level of organization and process discipline
  • Demonstrates an ability to take initiative and be pro active
  • Possess leadership skills
  • Flexible to changes and can adapt quickly
  • Organized and attentive to details
  • Willing to work NA or EU shift. Flexible to render overtime and / or change shift as may be required due to business needs.
  • Job Segment : ERP, CRM, Technology

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