Service Manager - HR (Training & Quality Improvement)
Shangri-La
Philippines
12d ago

Duties :

Plans, organizes, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of employees to meet the hotel standard.

This position will champion all Quality Improvement Initiatives communicate, implement and ensure understanding of the importance and value of utilizing quality tools in continuously improving our Key Strategies to Achieve Excellence.

He / She also assists in implementation of systems and programs in employee relations and revenue generation, thereby assisting the Director of HR in accomplishing hotel and department goals and objectives.

Requirements

  • Minimum of 2-3 years experience in Training / QI.
  • Strong interpersonal and communications skills to interact with all levels of an organization.
  • Tailors generic skill and knowledge training to specific job related functions to address training needs.
  • Fluent in English, spoken and written.
  • Has the ability to train people.
  • Creative and with an eye for details.
  • Technology savvy.
  • Ability to work independently and execute plans within a very tight timeframes.
  • Local package offered.
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