Sr. Infrastructure Support Analyst
PHL-National Cptl-Makati City-Makati City
51d ago

Roles and Responsibilities :

  • Provide 1st / 2nd / 3rd line support to associates and document steps taken in incidents and service requests.
  • Deploy, Manage and support a world-class network infrastructure to align with the current and future business needs.
  • Development of integrated solutions to meet business requirements or enhance performance of TUPH IT Infrastructure services.
  • Continuously develop technical knowledge on established and emerging infrastructure technologies.
  • Plan and perform major version upgrades
  • Work with team members to deliver Infrastructure local and global initiative projects
  • Ensuring allocated tasks are aligned with TUPH's business priorities
  • Ensuring tasks are well defined and planned for success
  • Performing tasks within agreed time scales
  • Collaborating with local and global stakeholders in the design of IT solutions to meet business challenges and requirements
  • Provide accurate and on time project progress updates to IT project owners
  • Understands business impact of issues and how they relate to IT owned solutions
  • Responsible for the day to day support and maintenance of TUPH infrastructure
  • Create and maintain documentation.
  • Responsibility for security aspects of solutions and services.
  • Provides 24x7 On Call support
  • Shares knowledge and actively mentors less experienced analysts
  • Requirements :

  • Bachelor’s Degree in Computer Science / Related engineering degree and equivalent work experience in a technical environment.
  • Must have at least 5 years of Linux / Unix System Admin role
  • Experience with Linux servers in virtualized environments
  • Familiarity with the fundamentals of Linux scripting languages
  • Experience installing, configuring, and maintaining services such as Redhat, Jboss, Apache, Oracle, DB2 & Informix, etc.
  • Strong grasp on configuration management tools
  • Familiarity with load balancing, firewalls, etc.
  • Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
  • Experience with virtualization technologies, such as VMware
  • Ability to build and monitor services on production servers
  • Solid system patch implementation work experience
  • Knowledge of servers, switches, SAN storage & RDBMS administration etc.
  • Prior working experience in Windows Administration support is preferable
  • Excellent English communication skills, written and verbal.
  • Able to work independent and understand the business priorities
  • Day Job

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