Customer Experience Specialist, Office of the Ombudsman, Customer Experience Management
4F Tower B, Two E-com Center, Harbor Drive Mall of Asia Complex, Pasay City 1300 Philippines
15d ago

The Customer Experience Specialist provides world-class customer service through effective communication in handling inquiries and concerns of customers through the corporate telephone system.

Key Duties & Responsibilities

  • Operates the corporate telephone system to answer or redirect customer calls to the appropriate staff and business units in a high call volume environment
  • Answers inquiries by clarifying desired information and providing requested information
  • Ensures all calls are answered or returned in a timely manner
  • Performs detailed work in a methodical, independent and thorough manner with speed and accuracy
  • Assists in resolving concerns and complaints that come to the Ombudsman Office
  • Performs miscellaneous job-related duties as assigned
  • Provides outstanding customer service to all incoming callers
  • Qualifications

  • Effective call-handling skills and high levels of professionalism and telephone etiquette
  • Excellent verbal and written communication skills, including the ability to handle angry, difficult, or unreasonable consumers, customers, agents and / or providers with a positive attitude and calm demeanor
  • Ability to process large volumes of information and maintain composure in a fast-paced environment
  • Excellent organizational skills, including the ability to effectively and competently handle multiple priorities simultaneously and the flexibility and ability to quickly adapt to changes
  • Dependability to assigned shift
  • Proficient in Microsoft applications and ability to learn software applications
  • Commitment to excellence in customer service
  • 2+ years prior telephone answering experience in a high call volume environment
  • A High School diploma is required; Associates degree or some college coursework preferred
  • Apply
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