CSR
SYKES Enterprises
Alabang Town Center , Philippines
7d ago

Handle inbound and / or outbound customer contacts for the project including, but not limited to, questions on products and or customer service support including billing and rate plan questions and changes, customer retention, up-

sells, data product and service technical support, troubleshooting, sales and addition of new lines of service. '

  • Typing skills and technical skills
  • Customer centric mindset (shows empathy, care, provide effortless cx experience)
  • Strong Communication skills and the ability to analyze trends and make recommendations
  • Ability to understand and explain bills, basic price plan, rate information, promotion information, features, equipment, and general payment arrangements
  • Basic knowledge in cellular phones including operating systems, basic phone troubleshooting and data connectivity
  • Openness to work flexible hours as required, including night shifts and holidays
  • Ability to troubleshoot and resolve technical problems individually or in a team environment
  • At least 2 years COMPLETED of college study - University degree preferred. No to K12 graduates
  • With atleast 6mos CCE
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