The Human Resources Squad Associate serves as the first level of support for inquiries and issues related to Human Resources transactions processing within the Continental Global Business Services, Inc.
GBS Manila ). The Human Resources Squad Associate will report directly to the Global HR Service Delivery Lead and will assist the HR service delivery team to ensure that HR data and documentation is accurate and up-
to-date, aligned with service level agreements. The HR will serve the United States, Canada, Australia, Slovenia, Czech Republic, South Africa, and China markets.
The candidate will have had experience in providing Human Resources help desk and back-office support in shared services operations.
Ability to understand HR transactions, workflow and data.
Strong communication skills (English required).
Oral and reading comprehension
Ability to portray professionalism and confidence to customers via phone and e-mail.
Superior relationship building skills.
Strong organizational and time management skills.
Ability to multi-task and handle large volumes of work efficiently and accurately.
Bachelor’s degree required. Preferably in Psychology, Business or Communication disciplines. Must be willing to work on a permanent night shift schedule (starting around 8PM).
Preferably with global Service delivery experience
Knowledgeable in HRIS, RMS and other documentation programs
Ability to adapt to rapid change and new technologies
With utmost integrity at work and with the ability to maintain confidentiality
Fresh graduates are encouraged to apply.