iENG Field Services Support (Temp)
Manila, Philippines
5d ago

Position Overview :

As a member of the Global End User Support team, the successful candidate will be primarily responsible for supporting the organization's IT Desktop Infrastructure in Manila, and also support offices based in other locations if called upon.

Scope of Responsibility :

This role will be responsible for managing and supporting the End User Computing environment including but not limited to End user devices in the Manila office with extend to acting as remote hands for some operations done on the local infrastructure components as local Storage, Virtualized Desktops, network device etc.

The role would also involve providing quick and effective turnaround for tickets logged, after completing due investigation.

The ideal candidate would be dynamic, motivated and able to perform independently as well as work in partnership with Remote Helpdesk and various technology disciplines such as Operations, Windows, UNIX and Networks.

The Role would also be responsible for installing / maintaining office technologies in the Office, this includes installing new desktops / monitor, transferring profiles, A / V conference setups, and any other support needed.

This position will also be expected to take part in any number of projects they are called upon; this could include anything from a hardware refresh project, to a conference room configuration upgrade.

The overall goal for this candidate is to create a better environment, which will ultimately create a better end user experience.

Specific Knowledge and skills :

  • Desktop Windows 7 / Windows 10 / Office and other software advanced Skills
  • Mobility Software / Android and iPhone
  • Customer Oriented Skills / Communication
  • Desired Experience :

  • 4-5 Years On site experience in Desktop / Server Support, Audio Video Conferencing, User Support
  • Desired Qualifications :

  • Bachelor's degree preferably in Computer Science or equal experience
  • Certification in Microsoft Technologies- Server / Desktop or equal Experience
  • Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

    To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.

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