Analyst, Resource Management
Dell
Manila, Philippines
6d ago

Analyst, Resource Management

Quezon City

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Analyst on our Command Center Operations team in Quezon City .

Every day at Dell, ground-breaking innovation is driven by talented people. Resource Management makes sure our organization always has the right people in the right teams, in the right numbers at the right times.

We work closely with assigned business units or segments to coordinate demand and capacity planning. Accurately projecting resource needs, we make sure headcount gives Dell all the scope necessary to meet global demand.

Defining long-term strategies while delivering what’s vital right now, we constantly stay a step ahead of change.

Key Responsibilities

  • Handle Critical, Escalated, and Out-of-Service Level Agreement IM Tickets
  • Manage all Aceyus / Reporting related concerns
  • Discuss open tickets to OSPs by leading a weekly review
  • Send intraday report every half hour
  • Update Weekly Review Deck
  • Create / Update reports as needed by partners and operations
  • Qualifications

  • Experience in Workforce Management Real Time Management a requirement
  • Relevant experience in client and / or vendor interface
  • Experience in leading meetings and calls with executives
  • Can create reports and templates from scratch
  • Has experience handling IT issues and systems outages
  • IT background and / or experience in SQL preferred
  • Apply
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