Process Expert - Spanish Speaker
The Maersk Group
Philippines
14d ago

The Maersk Global Service Centres (GSCs) are the official shared service centres for the A.P. Moller - Maersk Group (APMM).

We partner with APMM companies to identify offshoring opportunities and to provide efficient, effective and continuously improving process solutions.

The shared service centres of APMM are offshored to three GSC locations : China, India and the Philippines. At the moment the global service centres have deployed more than 12,000 employees across the various sites.

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group.

Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so

regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-

centric approach with emphasis on employee engagement and work-life balance

Key responsibilities

To handle cases on a timely manner and with

constant care

  • Displays a good sense of ownership and urgency
  • Take proactively care of customers shipments
  • Delivers quality service to improve overall customer
  • experience

  • Good quality of respone to customer needs and
  • requests

  • Displays good collaboration with other teams to
  • We are looking for

  • Customer service skills
  • Good process knowledge and system skills
  • Above average email communication skill
  • Fluency in English and Spanish
  • Cross-functional perspective and commercial mindset
  • Being teamplayer
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