Reporting Senior Analyst
TeleTech
Cainta, Calabarzon, PH
5d ago

TeleTech is seeking a to join our Enterprise Intelligence Team.

Our global IT organization of 500 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars -

Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing :

The Senior Reporting Analyst provides value added reporting services to the TeleTech client base through the design, creation, support and analysis of enterprise operations and financial reporting.

Activities include business analysis, report design modeling, report development, report implementation and post launch support.

What you’ll bring to us :

  • Develop new reports and modify existing reports, both proactively and in response to client request or in order to improve operational efficiencies
  • Develop and implement specific client reports, internal or center operations reporting, executive summary reporting as well as quarterly reviews.
  • The data being analyzed is coming from ACDs, Telecom Networks, Scheduling systems, Oracle HRMS etc

  • Troubleshoot and identify issues with existing reports and data by analyzing complex SQL and reports.
  • Work directly with external and internal client to determine reporting requirements and develop appropriate solutions
  • Work with Data warehouse team to support client specific reporting by creating requirements for data acquisition and storage to support the upstream report development.
  • Design enterprise solutions through object oriented reporting software including Microsoft Reporting Services, Business Objects / Crystal Reports and Digital Fuel / Service Flow.
  • Create solid repeatable solutions for other teams and analysts to apply.

  • As directed by management, consult and project manage multiple complex business projects.
  • Manage tickets with vendor technical support groups for bug and enhancements needed; development of new and enhanced self service solutions applicable across enterprise
  • What skills you’ll need :

  • College degree or equivalent work experience
  • Minimum of 4 years of reporting development experience using Oracle, SQL, VMWare, Crystal Reports or MSRS (Microsoft Reporting Services) required.
  • Advanced SQL skills
  • Intermediate to advanced understanding of Databases and data structures
  • Ability to clearly communicate with non-technical requestors and technical partners
  • Project management skills preferred
  • Who We Are :

    TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.

    We utilize a holistic approach, applying solutions from our four customer experience segments Consulting, Technology, Care and Growth to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business.

    Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

    Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.

    Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

    Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

    Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes.

    Headhunters and recruitment agencies may not submit resumes / CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-

    party agency or company that does not have a signed agreement with TeleTech.

    LI-PM1

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