Operations Processor 2
Wells Fargo
Manila
11d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.

com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.

25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

About the Role

Responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.

Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.

May also define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.

May assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.

May develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.

Responsibilities

  • Review of electronic communications, such as e-mail, text messages, etc.
  • Conduct pre-reviews of certain social media postings
  • Translate certain foreign e-mails / communications using electronic translator
  • Conduct internet searches / reviews for policy violations
  • Review of Envision plans related to Correspondence
  • Meet regulatory and service level agreement deadlines
  • Escalate items that do not meet internal company policies or applicable laws & regulations
  • Market Skills and Certifications

  • Candidate must possess a Bachelor’s Degree / College Degree, any field
  • At least 4 years of working experience with investment and / or stock trading
  • Must have excellent verbal and written communications skills
  • Willing to work in night shift
  • Willing to work in McKinley Hill, Taguig City
  • APAC

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