Director, Professional Services
OpenText Corp
Makati City, Philippines
1d ago

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

OPENTEXT - THE INFORMATION COMPANY The opportunity :

The Director for Professional Services will focus on the establishment, execution and continuous improvement of the day-

to-day operations of the organization.

You are great at :

  • You will help on the development of the following key areas : Quality and Service Improvement Program, Business Continuity Management, Workforce Planning & Resource Management, Real Estate Planning & Workplace Services, Local Competency Management, Quality and Service Improvement Programs
  • You will help on defining operations dashboard, together with tracking and monitoring performance against it
  • You will design, implement, monitor & track operations goals & measures, including the identification of continuous improvement opportunities
  • You are champion on the adoption of best practice and innovative ways of working to enhance productivity of teams
  • You will provide coaching and mentoring to people
  • You take charge when escalation of issues is necessary
  • What it takes :

  • Bachelor’s degree holder
  • At least 10 years in the Services industry
  • Must possess a strong understanding of Shared Services business
  • Must possess good understanding of the various processes related to running delivery centers as Workforce Planning & Resource Management, Business Continuity, Real Estate and Workplace Services
  • Must possess strong understanding of quality frameworks as Six Sigma, ITIL, ISO or the like
  • Must have good understanding of various discipline areas as Solutions Implementation, Solutions Management, Support Operations
  • Apply
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