Professional I, Organization Learning & Development
Conduent
Manila, National Capital Region,Philippines
10d ago

Description

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.

We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning -

Conduent manages and modernizes these interactions to create value for both our clients and their constituents. .

Purpose :

  • Responsible for activities involved in the strategic design, preparation, delivery and needs assessment of development programs for company employees.
  • Identifies appropriate initiatives that need to be changed or implemented.

  • Conducts skills, technical, management and staff development training courses within business units or groups. Uses needs assessment tools to determine effectiveness of training programs.
  • Interacts with functional organizations to develop specifications for content of courses.

    Scope : General :

    General :

  • Builds knowledge of the organization, processes and customers
  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
  • Receives a moderate level of guidance and direction
  • Moderate decision making authority guided by policies, procedures, and business operations protocol
  • Primary Responsibilities :

  • Evaluates need and develops new training materials and / or revises current material to ensure business unit or group training needs are met
  • Evaluates training methodology
  • Designs and develops in-house programs
  • Interacts with functional organizations to develop specifications for content of courses
  • Conducts follow up to determine applicability of course material
  • All other duties as assigned
  • Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military / veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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