Sr. Advisor, Training & Quality
Concentrix Corporation
Pasig City, NCR,PH
4d ago

Position Summary

  • Facilitation of new hire training / process and product specifics for various accounts. Training needs analysis; module preparation, revision and review;
  • coaching. Performance evaluation of trainees.

    Role & Responsibilities

    Communication / Negotiation :

  • Assess the progress of the trainees, map the areas of improvement and share the feedback with the participants as per the defined process.
  • Work in a team and extend cooperation to different departments to create conducive & cohesive training environment.
  • Interacts with clients when necessary for training purposes
  • Problem Solving :

  • Assess training needs and provide training opportunities to ensure consistent performance in account’s key metrics.
  • Identify potential process issues among the team and present recommendations to address this.
  • Manage data and create reports capturing performance gaps, and achievements of programs handled.
  • Partners with quality team to determine areas of opportunity in agent performance.
  • Contribution / Leadership :

  • Conduct refresher trainings for the existing team members
  • Act as a change agent and provide implementation assistance as and when the need arises
  • Provide subject matter expertise on processes
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
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