Executive, ResearchGraduate/Entry level
Kantar TNS
Philippines, Mandaluyong City
26d ago

Role Deliverables : Account Management

Account Management

  • Assists the Senior Manager or the Director / Business Unit Head in discussing research needs and study objectives of clients.
  • Directly coordinates details of the proposal with clients
  • Follows-up with clients on the approval of the project proposal.
  • Keeps clients updated on status of projects.
  • Fieldwork

  • Observes actual fieldwork and audits 10-15% of completed questionnaires for possible errors in field implementation and questionnaire design.
  • Monitors progress of fieldwork, addresses field problems.
  • Monitors turnover of completed questionnaires by Field Associates / Executives to Coders and coded questionnaires to Data Management Services, ensuring that timetables are met.
  • Assists clients during fieldwork observation
  • Analysis

  • Prepares summary tables and charts for analysis.
  • Performs additional statistical test and measures required by the project.
  • Conducts desk research to enhance analysis of data.
  • May prepare detailed analysis, highlights, conclusions and recommendations subject to Senior Research Manager (SRM) or Business Unit Head’s (BUH) review
  • Documentation and Presentation

  • Prepares final report for submission to client.
  • Supervises printing and collation, when applicable, or sends e-copy / soft copy of final report
  • Coordinates with client on date of presentation of study.
  • Presents to client result of study, under the supervision of SRM or BUH, when applicable
  • Archives all working files for security measure.
  • Supervises the return of product samples, manuscripts, etc. provided by client.
  • Ensures that client is billed for the total project cost in coordination with Staff Assistant
  • Facilitates sending of Customer Satisfaction Survey to clients in coordination with Staff Assistant
  • Knowledge and Skills Required :

  • College degree in any of the following Communication Research, Marketing, Statistics, Math, Economics, Psychology, Sociology, Mass Communication, Management or any related discipline.
  • Knowledge of various statistical and analytical techniques and / or tools is an advantage.
  • Proficient in MS PowerPoint, Excel and Word
  • Demonstrates intellectual and professional integrity.
  • Good networking skills and service orientation.
  • Innovative, adaptable and flexible.
  • Able to work independently with minimal supervision.
  • Articulate at conveying ideas, both oral and written.
  • Good presentation skills
  • A fast learner, good in numbers and attentive to details
  • Experience

  • Fresh Graduate or at least one (1) year work experience
  • Undertakes simple research studies under the direct supervision of a Senior Manager / Director.

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