About Wells Fargo
Wells Fargo & Company (NYSE : WFC) is a diversified, community-based financial services company with $2.0 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.
com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy.
With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No.
25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.
News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.
About the role
The objective of a collector is to assist our customers be financially stable by providing payment options that will help their accounts be current.
Collectors must always provide options depending on the customer needs and ability to pay. Collectors should also adhere to operational, procedural and regulatory laws and processes.
Interact with customers by telephone to provide and / or gather more complex information and determine reason for delinquency
Evaluates customer’s financial situation and negotiates for full payment or creates terms for repayment
Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
Entry level collector; generally is completing or has completed a collections training program or has equivalent experience
Knowledgeable of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers
Understands State and Federal regulations governing collection practices
Knowledgeable of how to interpret and document information from various sources within the company's computer systems
Uses auto-dial system to initiate customer contact and determine reason for delinquency; evaluates customers' financial situations and negotiates terms of repayment to bring account current
May be responsible for skip tracing and / or collateral analysis
Refers more complex issues to higher level Collections staff
Market Skills and Certifications
At least 2 years of tertiary education
At least 1 year of working experience as a collections specialist in a BPO environment
Preferably, with working experience in a financial campaign
Preferably, with working experience in overdraft collections
Demonstrate ability to utilize negotiation skills, overcome objections, exude confidence in handling disputes, and work in a fast-paced environment
Knowledge of Collections state laws FDCPA, Mini Miranda and TCPA
Willing to work on shifting schedules
Willing to work in McKinley Hill, Taguig City