Health Care Business Group Service Engineer
23d ago

Position Description

Provides support and services for existing, improved, or new products, processes, or technologies that can have significant impact potential at a program level.

The duties and responsibilities of 3M HCB Service Engineer are as follows :

  • Responsibility for all HCB hardware service business in 3M Philippines
  • Provide problem solving as 1st tier level support for all HCB Hardware and Software
  • Provide hardware service and application training both internal and external to 3M
  • Customer interaction (phone and face to face) representing the 3M HCB
  • Communicate with 3M regional / global team and customer with customer requirement, technical update, and critical information.
  • Apply new 3M hardware and technologies quickly
  • Manage training schedule and qualified training sessions
  • Develop local service plan, capability and service business
  • Manage or guide hardware / software upgrades on current / new equipment throughout the region
  • Manage service provider in local to support sustainable growth
  • Apply and implement service regulatory

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